Marcus Engel: A Conversation from Both Sides of the Bed

Blinded in a devastating accident, Marcus Engel blends powerful personal stories with research to advance the patient experience movement. Marcus is joined by Lori Porter, CEO and co-founder of the National Association of Health Care Assistants, who will interview a panel of certified nursing assistants about seeing each patient—and each co-worker—as unique individuals, and the vital role every member of the care team plays. Marcus and Lori remind us that the resident and family experience is not a “nice to have”—it is central to delivering competent, quality care. See a short video about Marcus here. Please view a video of Lori here.